At E-Cart, we strive to ensure a seamless shipping experience for all our valued customers. Please review the following shipping policy guidelines to understand how we process and deliver your orders:

Order Processing

Upon placement of your order, please allow up to 2-3 business days for processing. Orders are processed during our regular working hours, from 9:00 AM to 5:00 PM, Monday through Friday.

Shipping Method and Delivery Time

We primarily utilize reliable courier services for shipping your orders. Delivery time may vary depending on your location and the courier’s efficiency. Please expect delivery within 3-7 business days from the date of dispatch. Expedited shipping options may be available for certain products, subject to additional charges.

Order Tracking

Once your order is dispatched, you will receive a confirmation email or text message containing tracking information. This allows you to monitor the status of your shipment and estimated delivery date. You can track your order directly on the courier company’s website using the provided tracking number.

Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed and dispatched, changes may not be possible.

Damaged or Lost Shipments

In the rare event that your order is damaged during transit or lost in transit, please contact us immediately. We will work with the courier company to resolve the issue and ensure that you receive a satisfactory resolution, which may include a replacement or refund.

If you have any questions or concerns regarding our shipping policy or your order’s status, please don’t hesitate to reach out to us. You can contact us via WhatsApp at +92 300 185443 or email us at info@ecart.pk. Thank you for choosing E-Cart for your shopping needs. We appreciate your trust and look forward to serving you again in the future!