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At E-Cart, we stand behind our commitment to provide you with a hassle-free shopping experience. Our 15-day return policy ensures that you can shop with confidence, knowing that if you’re not entirely satisfied with your purchase, we’ve got you covered. Whether you need an exchange, replacement, or return, we’re here to assist you every step of the way.

How it works

  • → Initiating a return is simple. You can reach out to us via WhatsApp at +92 300 1854443 or through email at returns@ecart.pk
  • → We typically respond during our working hours from 12:00 PM to 6:00 PM.
  • → Provide order details and reason for return.
  • → Once approved, follow the instructions provided for shipping the item back to us.

Our return and exchange policy allows for a 15-day window from the date of item receipt. We kindly ask you to inspect your order upon delivery. Should you encounter any issues such as defects, damages, incorrect items, or simply dissatisfaction, please notify us immediately so we can address the matter promptly.

For a return or exchange to be accepted, the items must be properly packed and in a sellable condition. We advise customers to record a video while unpacking their parcel to document any issues such as damage, missing items, or incorrect deliveries. Claims made without a video or with a video recorded after unpacking will not be eligible

To qualify for a return, the item must be unworn, unused, with tags attached, and in its original packaging. Please ensure you retain the receipt or proof of purchase for processing.

Customers are responsible for the logistics costs associated with returning or exchanging items. All original packaging, including the box, information booklet, and accessories, must be returned in pristine condition without any additional writing or tape.

Items returned without prior authorization will not be accepted. Certain items, such as perishable goods, custom products, personal care items, sale items, or gift cards, cannot be returned. E-Cart reserves the right to reject exchange or return requests at our discretion.